You did everything right — you have a valid, durable Power of Attorney, and the bank accepted it without a fight. Then you call Social Security and hit a wall: they will not honor your Power of Attorney at all. This surprises almost every agent. Here is what is going on and what to do.
Why Social Security says no
The Social Security Administration does not recognize Powers of Attorney. It runs its own program instead, called representative payee. It does not matter how broad or how durable your document is — for Social Security benefits specifically, a Power of Attorney has no effect.
What you do instead: become a representative payee
To manage someone’s Social Security or Supplemental Security Income, you apply to become their representative payee. In general that means:
- Contacting Social Security (usually by phone or a local office appointment)
- Completing their application to become payee, often in person
- Showing you are a responsible choice to receive and manage the benefits for the person
Once approved, the benefits are paid to you *for* the beneficiary, and you must use them for that person’s needs and keep records of how they’re spent.
This is the pattern, not the exception
Some institutions have their own rules that sit on top of your Power of Attorney — Social Security is the most common, but not the only one. The lesson: your document is powerful, but always ask each institution its process rather than assuming the paper is enough. Our guide on managing someone else’s money covers the mindset that keeps you organized across all of them.
The Handbook and the POA Caregiver Program map these real-world snags — Social Security, banks, Medicare — so you meet them prepared instead of surprised.
This article is plain-English education, not legal advice. Power of Attorney law varies by state, and reading it does not create an attorney–client relationship. For guidance on your specific situation, talk with a licensed attorney in your state.